Front Desk Agent

Position:

Full-Time Front Desk Agent Location:

Fairfield San Marcos Job Description:

As a Front Desk Agent at the Fairfield San Marcos, you'll play a vital role in delivering exceptional service to our guests and ensuring their stay is as comfortable and seamless as possible. The ideal candidate is friendly, professional, and detail-oriented, with a passion for creating positive first impressions and maintaining a welcoming atmosphere.

Responsibilities:

Guest Check-In/Check-Out:

Greet guests warmly and efficiently handle the check-in and check-out process, ensuring a smooth experience for every guest.

Reservation Management:

Manage room availability and open availability to ensure maximum occupancy. Assist with room assignments and resolve any booking issues.

Customer Service:

Provide excellent customer service by addressing guest inquiries, handling requests, and resolving concerns in a timely and professional manner.

Administrative Support:

Handle phone calls, process payments, and maintain accurate records of guest information and transactions.

Hotel Operations:

Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guests and the property is well-maintained.

Qualifications:

Prior experience in a hospitality or customer service role preferred. Strong communication skills. Ability to multitask and handle high-pressure situations. Basic computer skills and familiarity with hotel management software is a plus. Must be available to work a flexible schedule, including weekends and holidays. Front Desk Agent 227 West San Marcos Boulevard, San Marcos, CA 92069 $19.41 an hour - Full-time $19.41 an hour -

Full-time Position:

Full-Time Front Desk Agent Location:

Fairfield San Marcos Job Description:

As a Front Desk Agent at the Fairfield San Marcos, you'll play a vital role in delivering exceptional service to our guests and ensuring their stay is as comfortable and seamless as possible. The ideal candidate is friendly, professional, and detail-oriented, with a passion for creating positive first impressions and maintaining a welcoming atmosphere.

Responsibilities:

Guest Check-In/Check-Out:

Greet guests warmly and efficiently handle the check-in and check-out process, ensuring a smooth experience for every guest.

Reservation Management:

Manage room availability and open availability to ensure maximum occupancy. Assist with room assignments and resolve any booking issues.

Customer Service:

Provide excellent customer service by addressing guest inquiries, handling requests, and resolving concerns in a timely and professional manner.

Administrative Support:

Handle phone calls, process payments, and maintain accurate records of guest information and transactions.

Hotel Operations:

Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for guests and the property is well-maintained.

Qualifications:

Prior experience in a hospitality or customer service role preferred. Strong communication skills. Ability to multitask and handle high-pressure situations. Basic computer skills and familiarity with hotel management software is a plus. Must be available to work a flexible schedule, including weekends and holidays.