Hotel Guest Services - GSA / GSR

Hotel Guest Services - GSA / GSR C & R Hospitality, Inc. Santee, CA Job Details Part-time | Full-time $16.90 - $18.00 an hour 1 day ago Qualifications Computer operation Teamwork Guest relations Customer service Cash handling Full Job Description This position is for a variety of shifts: 7:00a-3:00p 3:00p-11:00p 11:00p-7:00a 11:00p-9:00a Scheduling flexibility is required for days of the week and specific hours per shift.

Responsibilities:

Provide prompt, friendly, courteous and professional guest service. Answer phones in a prompt and courteous manner. Check-in and check-out of hotel guests in a timely and professional manner. Register guests in property management system, secure payment, and issue room keys. Accurately process all cash and credit card transactions in accordance with the established procedures. Respond appropriately to guest complaints and guest requests to ensure guest satisfaction. Set up daily coffee and clean lobby area. Data entry, document scanning, and preparing reports. Read and document all events and incidents in the communication log book. Ensure proper appearance of the lobby and all public areas. Ensure processes are followed to protect the identity, safety and security of the guests and fellow employees. Frequent property walks to ensure cleanliness and quiet atmosphere. Sweeping and cleaning outside areas as needed. Be proficient on the use of all front office equipment such as the computer, key card machine, calculator, printer, fax, and telephone system. Be willing and able to work any shift. Have complete knowledge of rates plans, room types and their location on the property. Fully understand the franchise policy on guaranteed reservations and no-shows. Process cancellations and modifications to reservations. Laundry and folding. Provide information about local area. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned.

Pay:

$16.90 - $18.00 per hour

Work Location:

In person