Guest Service Agent (Part-Time/Full-Time) - Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

Guest Service Agent (Part-Time/Full-Time) - Sonesta ES Suites San Francisco Airport Oyster Point Waterfront WS Management South San Francisco, CA Job Details Part-time $22.50 - $23.50 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Financial close processing Customer relationship building Guest relations Phone communication Greeting customers Processing cash transactions Lead generation Credit card payment processing High school diploma or GED Prospecting Deposits Balancing end-of-day transactions Entry level Cross-functional communication Customer complaint resolution Client interaction via phone calls Full Job Description Job Summary As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going abovebeyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service. Duties and Responsibilities Manage and resolve all guest complaints and compliments professionally and courteously. Checking guests in and out of the hotel efficiently, courteously, and professionally. Reconcile daily activities and close all necessary accounts. Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly. Follow and process proper cash/check/credit card/AR control procedures using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time. Communicating with other departments to ensure guest requests are handled and following back up with guest to ensure needs are completed to their satisfaction. Looking for any potential leads through your interactions with guest through the phone and in person, and sharing the information with your sales team/GM. Answering the telephone and e-mails in a timelyprofessional manner. We want our guests to hear/read your smile. Must have the ability to multi-task in a fast pace environment. Skills Demonstrate a Spirit to Serve, Enthusiasm for Hospitality High school education or equivalent experience. Professional in presentation and demeanor Enjoy working with a team Demonstrated ability to work under pressure in a busy environment Ability to accurately follow instructions, both verbally and written Ability to cross-train in other hotel related areas Must show initiative, including anticipating guest and operational needs Additional Details This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.