Hotel Front Desk Agent

The Inn at Boatworks located in Tahoe City, has an immediate opening for regular, part-time Hotel Front Desk Agent. We are looking for team members who bring excellent service to our customers during our peak season. If you enjoy working with people, can provide a courteous, efficient, and a friendly experience for our valued guests… Don't wait, contact us today! We are a GREAT TEAM...come join US!

Job Description SUMMARY:

Interview Today! We have an immediate opening for a Front Desk Agent. The responsibility of the Front Desk Agent is to ensure guest reservations and guest check-ins. Be the "face" of the Inn; provide a great experience for guests and visitors; monitor special requests, and perform daily front desk administrative duties. Ability to also ensure the cleanliness of the buildings, guest rooms, and all other common areas. This is a position for an integral member of the hotel team who will be expected to undertake all roles efficiently, be self-motivated, and be a self-starter with a genuine positivity.

QUALIFICATIONS

Be attentive, friendly and helpful, and courteous to all guests and visitors. Strong verbal written skills with an emphasis on a good customer experience...every time. Ability to work independently and problem solve. Attention to details; ability to work in a team environment. Take initiative and have a pro-active approach. Must be reliable.

DUTIES AND RESPONSIBILITIES

Check guests in and out. Ability to make reservations over the phone and with walk in guests. Checks all billing and verifies accuracy. Maximize room revenue and occupancy by reviewing status daily. Respond to guest requests and offer activity recommendations. Ability to follow policies and procedures at the front desk. Daily cleaning, office, and lobby areas with proper cleaning chemicals and supplies. Review daily front office work and activity reports generated. Daily common area clean-up including wiping down all eating area tables and vacuuming. Assist with housekeeping whenever needed. Complete nightly summary reports. Log and communicate maintenance items. Respond to emergency call system and to recognize and call emergency help when needed. Communicate needed supplies to Manager. Perform any other jobs as directed by management.

Requirements:

Ability to work weekends/evenings/holidays Computer experience Experience in customer service Must be able to pass background screening

Benefits:

401k; Employee Assistance Program; (health benefits available to eligible employees). MJD Development, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type:

Part-time Pay:

$19.00 - $21.50 per hour

Benefits:

401(k) Employee assistance program

Work Location:

In person