Guest Experience Associate - Part-time

Guest Experience Associate About Us Hotel Wren is a twelve-room, design-led boutique desert hideaway created for calm mornings, intentional hospitality, and a sense of ease. Nestled in the heart of Twentynine Palms, we welcome travelers seeking comfort, beauty, and a highly personalized stay where thoughtful design and atmosphere are central to the experience. We're proud to have a strong team of passionate hospitality creatives—people who care deeply about crafting thoughtful, relaxing guest experiences and who bring heart to the work every day. While experience matters, we're especially looking for someone creative, open to learning new things, humble, and community-oriented. If that resonates with you, you'll feel at home here. Position Overview We're looking for a warm, attentive Guest Experience Associate who loves connecting with people and creating memorable, meaningful stays. The ideal candidate is detail-oriented, curious, self-driven, and energized by finding ways to exceed guest expectations. We're seeking someone warm and excited to join a diverse team of local creatives, and who is genuinely passionate about being a great teammate to those they work alongside—especially within a design-forward hospitality environment.

Key Responsibilities Guest Check-In/Check-Out:

Efficiently manage guest check-ins and check-outs while ensuring a smooth and welcoming experience.

Reservations Management:

Handle reservations, cancellations, and modifications using our property management system. Provide information about room availability and rates.

Guest Services:

Address guest inquiries and requests promptly, including special accommodations, local recommendations, and any issues that arise during their stay.

Communication:

Maintain clear and professional communication with guests, housekeeping, and other hotel staff. Ensure all guest interactions reflect the high standards and aesthetic sensibility of Hotel Wren.

Billing and Payments:

Process payments and handle billing inquiries accurately. Ensure all transactions are recorded and reconciled correctly.

Retail Services:

Use POS systems to manage sales, maintain inventory, merchandise retail displays, and deliver excellent customer service.

Cleanliness:

Maintain cleanliness in public spaces including wiping, sweeping, and vacuuming, with attention to visual detail and presentation.

Organization & Back-of-House Support:

Assist with the organization of storage and back-of-house areas to ensure smooth operations.

Light Maintenance & Housekeeping Projects:

Support small maintenance tasks and occasional housekeeping-related projects as needed.

Light Food Handling Design & Styling Support:

Assist with sourcing, staging, and maintaining decor, furnishings, and in-room details to ensure spaces consistently reflect the hotel's design vision. Support seasonal refreshes, room resets, and small styling projects as needed.

Visual Standards & Upkeep:

Help maintain the look and feel of guest rooms and common areas by identifying wear, damage, or design inconsistencies and communicating needs to management. Leadership in

Manager's Absence:

In the absence of the manager, lead and/or assist in all facets of hotel operations.

Event Support:

Assist with the coordination and execution of special events held at the hotel.

Event Communication:

Monitor and respond promptly to event-related inquiries via email and other channels. Provide timely and helpful responses to potential and confirmed event clients.

Problem Resolution:

Resolve guest complaints and issues with professionalism and efficiency, escalating to management when necessary.

Cross-Functional Duties:

Perform cross-functional responsibilities in support of hotel operations, ensuring that all tasks are completed in alignment with established procedures, service expectations, and design standards.

Administrative Tasks:

Perform various administrative duties such as filing, maintaining logs, and completing daily reports. Any other duties as assigned Minimum Requirements Must be 21 years or older Previous experience in a front desk or customer service role, preferably in a boutique hotel or similar setting Exceptional verbal and written communication skills Proficiency with basic computer applications Strong attention to detail and organizational skills Genuine commitment to delivering warm, elevated guest service Ability to handle challenging situations with calm and composure Preferred Qualifications Familiarity with the Twentynine Palms area and local attractions Flexible schedule, including weekends and holidays Previous guest-facing customer service experience Hotel experience not required—curiosity and willingness to learn are valued more than specific prior experience Physical Requirements Ability to lift up to 25 pounds Ability to bend, reach, and kneel Ability to stand for extended periods Benefits Competitive hourly wage Robust PTO package Paid sick time Opportunities for career growth and development Employee discounts and perks

Job Type:

Part-time Pay:

$21.00 - $23.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Paid time off

Work Location:

In person