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Front Desk Agent
Job
Holiday Inn Express and Suites
Ventura, CA (In Person)
$39,780 Salary, Part-Time
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Job Description
Front Desk Agent Holiday Inn Express and Suites - 3.3 Ventura, CA Job Details Part-time $19.00 - $19.25 an hour 2 days ago Qualifications Computer operation Guest relations Computer literacy Conflict management Multi-line phone systems Typing Full Job Description Purpose of the position: Provide and create a sincere welcoming environment for all guests.
Essential Responsibilities:
Provide a warm and sincere opening and acknowledge guests according to company standards using the 15/5 rule. Adhere to the Art of Hosting service program to promote the brand and exhibit the ability to be a Brilliant Host. Participate in daily standups; pay attention to individual guest needs and take specific action to that person, in that moment; ask questions and engage guests to create personal connection. Look for and identify cues to deliver brilliant hosting moments; offer pro-active assistance with each guest interaction; acknowledge guests in queue; contribute ideas to the improvement of the overall service experience. Process all guest check-ins, check-outs, mobile guest requests, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. Operate telephone switchboard station; answer with proper greeting with a "smile in your voice"; use guest name when possible. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Arrange transportation for guests. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Be knowledgeable to food menus and process Room Service orders. Assist in organization and operation of Sundry Shop. Notify Security of any reports of theftSkills and Abilities:
- Excellent phone etiquette and customer service skills.
- Basic computer, typing skills.
- Mature judgment in handling and resolving conflicts.
- Excellent communication skills.
- Knowledge of principles for working with the public.