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Hotel Front Desk Clerk (part time, hourly)
Job
Amanzi Hotel
Ventura, CA (In Person)
$39,520 Salary, Part-Time
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Job Description
Hotel Front Desk Clerk (part time, hourly) Overview Amanzi Hotel offers boutique lodging for the business or holiday traveler. Located in the heart of beautiful downtown Ventura only minutes from the beach our hotel presents a contemporary ambiance, exceptional customer service, and carefully selected amenities to enhance visitor's trip along California's central coast. As a member of our guest service team you will play a critical role in showing our guests the warmth, comfort, and hospitality that Amanzi Hotel is proud to offer and establish relationships that will keep our guests coming back again and again. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Responsibilities (What You Will Be Doing) Greet walk-in guests and guests with reservations when they arrive at the front desk. Answer the phone at the front desk and respond to inquiries in a friendly and efficient manner. Book reservations by phone, email or in person. Check in/check out guests, collect payments, and ensure accurate records of assigned and available rooms. Identify and explain hotel amenities to guests as well as provide direction to local destinations and attractions. Ensure the safety and security of our guests and staff by adhering to the company's privacy policy. Communicate guest requests and complaints to the appropriate department. Maintain cleanliness and appearance of the front desk area. Support your team by preforming other tasks as needed. Maintain professional attire and personal cleanliness. Follow all company policies and procedures and take direction from your supervisor. Qualifications (What We Are Looking For) High school diploma/GED required Friendly and welcoming manner Ability to work a flexible schedule including nights, weekends, and holidays Bilingual a plus Prior customer service experience a plus Ability to manage financial transactions and count cash required Excellent written and oral communication skills and computer literacy required Ability to stand or walk for prolonged periods of time Ability to lift/push/pull up to 50 pounds Ability to pass a background check and drug screening