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Front Desk Agent (Weekends Required)
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Hyatt Place San Diego- Vista/Carlsbad
Vista, CA (In Person)
$39,000 Salary, Full-Time
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Job Description
Front Desk Agent (Weekends Required) Hyatt Place San Diego- Vista/Carlsbad Vista, CA Job Details Part-time $18.00 - $19.50 an hour 1 hour ago Benefits Health insurance Paid time off Employee discount Qualifications Customer service Driver's License Guest services Full Job Description Overview We are seeking a dedicated and professional Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as you will be responsible for managing guest relations and facilitating their needs throughout their stay. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out processes efficiently, handling reservations and room assignments. Provide information about the resort's amenities, services, local attractions, and dining options. Address guest inquiries and resolve any issues or complaints promptly to ensure satisfaction. Conduct night audits as required, balancing daily transactions and preparing reports for management. Maintain accurate records of guest interactions and transactions in the hotel management system. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold high standards of cleanliness and organization at the front desk area. Skills Strong guest relations skills with a focus on providing outstanding hospitality. Experience in hospitality management or working in a hotel environment is preferred. Proficient in customer service practices with an emphasis on effective communication. Familiarity with night audit procedures is a plus. Excellent phone etiquette to handle inquiries professionally. Multilingual abilities are highly desirable to cater to diverse guests. Ability to work collaboratively within a team while also being self-motivated. Strong organizational skills with attention to detail in managing reservations and guest requests. Join us in creating memorable experiences for our guests while fostering an environment of exceptional service! At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you.