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Front Desk Hotel Clerk
Job
Baechtel Creek Inn, Inc.
Willits, CA (In Person)
$37,674 Salary, Full-Time
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Job Description
Job Summary We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest inquiries. The ideal candidate will possess strong communication skills, a keen attention to detail, and a passion for guest relations. As a small hotel, we do require a person to be able to cross train in various duties around the hotel. Responsibilities Greet guests upon arrival with warmth and professionalism. Handle check-in and check-out processes efficiently. Manage reservations, including modifications and cancellations. Provide information about hotel amenities, local attractions, and services. Address guest inquiries and resolve any issues promptly to ensure satisfaction. Maintain accurate records of guest information and transactions. Assist with night audit duties as required. Uphold high standards of phone etiquette when answering calls. Collaborate with other departments to enhance the guest experience. Cross train for various positions and areas needed at the hotel. Qualifications Previous experience in a hotel or resort front desk role is preferred. Familiarity with night audit processes is a plus. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Strong customer service skills with a focus on guest relations. Excellent communication skills, both verbal and written. Ability to work flexible hours, including weekends and holidays as needed. Proficient in using computer systems for reservations and guest management. A positive attitude and the ability to work well in a team-oriented environment. Able to walk up and down stairs with no limitations, bend and carry up to 25 pounds. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!