Guest Services Agent - Hilton Brands

Guest Services Agent - Hilton Brands Homewood Suites & Tru Colorado Springs Airport Colorado Springs, CO Job Details Full-time $15.50 an hour 23 hours ago Benefits Employee discount Opportunities for advancement Qualifications High school diploma or

GED Driver's License Driving Full Job Description Benefits:

Employee discounts Opportunity for advancement Training & development Job Summary We are looking for a customer-focused Guest Services Agent to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Services Agent, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a "people person" with a passion for providing exceptional customer service, we want to meet you! Responsibilities Greet every guest with a smile Assist guests with the registration process Answer phone calls and take messages accurately Anticipate the needs of guests and build rapport Respond to guest concerns and resolve them appropriately, escalating to management when necessary Maintain accurate records of registration and payment information Ensure compliance with health and quality standards Qualifications High School Diploma/GED required Familiarity with hospitality industry standards Knowledge of front desk operations and procedures Proficient in English; knowledge of other languages is a plus Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations Ability to demonstrate genuine care for customers and employees Ability to work in a fast-paced environment MUST have a valid Driver's License