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Hotel Front Desk Clerk 1st shift weekend
Job
La Quinta Inns & Suites by Wyndham
Denver, CO (In Person)
Part-Time
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Job Description
- Daily responsibilities for this position will include attending to guest needs
- Run audit reports and journals from all credit card and computer systems
- Input revenue, expenses, and allowance to generate required daily reports
- Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations
- Manages reservations for arrivals, departures, and in-house guest accommodations
- Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment, and travel directions
- Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form
- Post charges, such as rooms, laundry, damages to folios as needed
- Charge for all Suite/Treat Shop/Market purchases as they occur
- Review accounts and charges with guest during the check in and checkout process if requested by guest
- Record guest comments and complaints, referring guests to managers as necessary
- High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner
- Liaison between all of the departments including Housekeeping, Maintenance, and Management
- Contact housekeeping or maintenance immediately when a guest reports a problem
- Other duties and special projects as assigned