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Front Desk Agent
Job
La Quinta Inn & Suites by Wyndham Durango
Durango, CO (In Person)
$31,533 Salary, Full-Time
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Job Description
IMMEDIATE OPENINGS AND ON-THE-SPOT HIRING
Overview:
The La Quinta Inn & Suites Durango, CO is seeking a friendly and professional Front Desk Agents to join our team. As a Front Desk Agent , you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to meet you.Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Check guests in and out efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Answer phone calls and respond to guest inquiries in a timely manner
- Assist guests with reservations, room changes, and special requests
- Handle guest complaints or concerns with professionalism and empathy
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Skills:
- Strong guest relations skills with the ability to provide exceptional customer service
- Proficient in operating phone systems, computers, and other office equipment
- Knowledge of hospitality industry practices and procedures
- Excellent communication skills, both verbal and written
- Ability to handle difficult situations with patience and professionalism
- Strong organizational skills with attention to detail
- Ability to work well in a team environment We offer competitive pay rates and opportunities for career growth within the hospitality industry.