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Boutique Hotel - Guest Service Agent
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The Buxton Hotel
Fort Collins, CO (In Person)
$32,396 Salary, Part-Time
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Job Description
Boutique Hotel - Guest Service Agent The Buxton Hotel Fort Collins, CO Job Details Part-time $15.15 - $16.00 an hour 1 day ago Benefits Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Flexible schedule Referral program Retirement plan Qualifications Guest reservation booking Customer communication Customer service Greeting customers Venue guest services Customer service problem-solving Full Job Description At The Buxton, the Front Desk Agent is more than a check-in specialist — you are the first heartbeat of the guest experience. You set the tone. You read the room. You notice the details others might miss. You turn arrivals into welcomes and stays into stories. This role blends operational excellence with heartfelt hospitality. You are responsible for delivering seamless front office operations while embodying The Buxton's promise: thoughtful, personal, and just a little more than expected. What It Means to Be "Xtra" in This Role Heartfelt Hospitality
- Welcome every guest by name, with warmth and presence.
- Anticipate needs before they're spoken.
- Turn routine interactions into meaningful moments. Always Authentic
- Communicate clearly and confidently.
- Show personality while maintaining professionalism.
- Bring calm energy — even during high-volume shifts. Go the Xtra Mile
- Personalize recommendations rooted in Fort Collins.
- Recognize celebrations and special moments.
- Solve problems fully — not partially. Care for One Another
- Step in when teammates need support.
- Share important guest information proactively.
- Maintain a culture of accountability and kindness. Key Responsibilities Guest Experience
- Manage check-in and check-out with efficiency and warmth.
- Handle guest requests, concerns, and service recovery with empathy and urgency.
- Document and communicate guest preferences and service notes clearly.
- Respond to reviews and guest feedback in alignment with Buxton standards. Operational Excellence
- Manage reservations, group blocks, and rate accuracy.
- Balance daily transactions and complete required financial reporting.
- Maintain accurate records and shift logs.
- Ensure compliance with brand training and property procedures. Revenue & Performance Awareness
- Understand rate structure, promotions, and upsell opportunities.
- Support ADR goals through thoughtful, value-driven selling.
- Protect inventory integrity and reservation accuracy. What Success Looks Like
- Guests feel genuinely welcomed and remembered.
- Service issues are resolved before departure whenever possible.
- Communication is proactive, not reactive.
- You contribute to a calm, supportive, high-performing front desk culture.