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Hotel Front Desk Agent
Job
Holiday Inn Denver Lakewood
Lakewood, CO (In Person)
$37,960 Salary, Part-Time
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Job Description
Hotel Front Desk Agent Holiday Inn Denver Lakewood - 3.7 Lakewood, CO Job Details Part-time $17.50 - $19.00 an hour 15 hours ago Benefits Free parking Employee discount Flexible schedule Qualifications Hospitality Guest relations Phone communication Customer service Front desk Guest services Phone etiquette Cash handling Hotel experience Office phone management Hospitality management Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest check-ins and check-outs, addressing inquiries, and facilitating a seamless experience for all visitors at our hotel. Duties Greet guests warmly upon arrival and provide them with necessary information about the hotel or resort. Manage guest check-in and check-out processes efficiently, ensuring accuracy in billing and reservations. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate phone systems to manage incoming calls and relay messages as needed. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist in managing reservations through hotel management software. Uphold high standards of cleanliness and organization at the front desk area. Provide support for special events or promotions hosted by the hotel. Requirements Previous experience in hospitality or front desk roles is required. Strong guest service skills with a focus on creating positive experiences for visitors. Familiarity with hotel management software is a plus. Excellent phone etiquette and communication skills are essential. Bilingual candidates are highly encouraged to apply to better serve diverse clientele. Ability to work flexible hours, weekends required and holidays as needed. Knowledge of local attractions and services to assist guests effectively is beneficial. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!