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Front Desk Agent
Job
Courtyard by Marriott, Longmont
Longmont, CO (In Person)
$37,440 Salary, Full-Time
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Job Description
Front Desk Agent Courtyard by Marriott, Longmont Longmont, CO Job Details Full-time $17 - $19 an hour 8 hours ago Benefits Health insurance Dental insurance Employee discount Qualifications Foreign language proficiency Resort Multilingual Phone communication Night audit Attention to detail Office phone management Full Job Description Job Summary We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage front desk operations, including check-ins and check-outs. Handle guest inquiries and provide information about hotel services and local attractions. Maintain accurate records of guest accounts and reservations. Operate multi-line phone systems to manage incoming calls and messages. Address guest complaints or concerns promptly and professionally, ensuring guest satisfaction. Collaborate with housekeeping and maintenance departments to ensure seamless guest experiences. Uphold high standards of hospitality in all interactions with guests. Experience Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on guest relations. Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests. Familiarity with hospitality management software is beneficial. Knowledge of night audit processes is an advantage. Excellent phone etiquette and interpersonal skills are essential for this role. A background in resort or hospitality environments is highly desirable. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!