Front Desk-Full Time (Must be able to work any hours)

We are looking for a Guest Services Agent to make our guest feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Services Agent? Guest Services Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, we'd like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied. Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Comply with all standards and operating procedures Appraise team's performance and produce regular reports Liaise with Housekeepers to provide an overall comfortable guest experience Examine daily duties Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with regular hotel clients Shift schedule will alternate between 7am to 3pm Skills Proven work experience as a Guest Service Representative or similar role Understanding of all hotel management best practices Hands-on experience with Hotel Management software (PMS) Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate a team into high performance Ability to work flexible hours Strong sense of responsibility and a professional presentation

Job Type:

Full-time Pay:

$15.00 - $15.75 per hour

Benefits:

401(k) matching Employee discount Health insurance Paid time off

Schedule:

8 hour shift

Education:

High school or equivalent (Preferred)

Work Location:

In person