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Hotel Front Desk Agent
Job
Hilton Garden Inn Danbury
Danbury, CT (In Person)
Full-Time
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Job Description
Hotel Front Desk Agent Hilton Garden Inn Danbury - 3.5 Danbury, CT Job Details Part-time | Full-time 3 hours ago Qualifications Technical Proficiency Customer complaint resolution Full Job Description Hilton Garden Inn Danbury is hiring for a Guest Service Representative ( Hotel Front Desk Agent ). This position will require a flexible schedule and the availability to work 7am-3pm on some days and 3pm-11pm on others. Must be proficient with computers and a fast paced environment. Must be able to Multi-task. This can be a full time or part time position. Weekends and Holidays are required. Hilton PEP Experience Preferred . We offer a fast paced, hotel environment with a very attractive employee travel plan. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments