Hotel Front Desk Agent

Hotel Front Desk Agent Greenwich Hospitality - 3.0 Greenwich, CT Job Details Full-time $19 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Guest relations Interpersonal skills Phone communication Computer literacy English High school diploma or GED Organizational skills Computer skills Customer complaint resolution Full Job Description Delamar Greenwich Harbor is looking for a Full-time Front Desk Agent who is responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accountable for processing check-ins and check-outs Creates reservations and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs Provides gracious and efficient telephone services Responds to incoming calls and emails promptly and knowledgeably ensuring accurate information Completes all items on the checklist Communicates the services and amenities of the hotel to guests Prepares room keys for incoming guests Accepts and provides wake up calls for guests Collaborates effectively with other service departments to effectively manage guest services Listen, apologizes with empathy, finds a solution, and follows through when resolving guest problems Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS

Strong customer service and organizational skills Team player Must be fluent in English and have a professional phone voice Willing to go the extra step to ensure guest satisfaction Excellent computer skills Knowledge of Opera strongly preferred Previous hospitality experience required

EDUCATION REQUIREMENTS

College Degree in Hospitality Preferred High school diploma or GED Required

EXPERIENCE/SKILLS

1+ year prior guest service experience required. Excellent verbal communication skills needed. Ability to perform job duties in a fast-paced environment. The candidate will be required to work some mornings, evenings, and weekends as well as holidays. Schedule flexibility is essential. Located in

Greenwich, CT Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person