The Whaler's Inn is the premier hotel in downtown Mystic, offering sweeping views of the Mystic River and Drawbridge. The Inn is within walking distance of everything downtown Mystic has to offer. We are looking for an experienced person to join our team as a Guest Service Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Guest Service Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Come be part of the best team in Mystic and join a property with endless opportunities for advancement. We are looking to fill our seasonal first-shift position. Schedules may vary depending on operational needs.
Summary:
Responsible for making guest reservations and checking guests in and out by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Processes guest reservations over the Internet, email, and phone.
- Checks guests in and out.
- Makes dinner and attractions recommendations.
- Sells attraction tickets and makes dinner reservations.
- Ensures lobby, office, and retail area are clean and organized.
- Inventories sundries, retail items, and office supplies monthly.
- Handles customer complaints and resolves as needed.
- Assists guests with transporting luggage to their guestrooms in our 6 buildings on the property.
Assist guests with finding parking spots in our complimentary guest parking lot. Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Mac Computers, and Reservations Software.
Education/Experience:
High school diploma or general education degree (GED); No prior experience required.
Knowledge, Skills, and Other Abilities:
Time management Professionalism Oral and written communication skills Problem-solving skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
