Front Desk Agent - Full Time

Front Desk Agent - Full Time Omni Hotels & Resorts - 3.7 New Haven, CT Job Details Full-time 1 day ago Qualifications Computer operation Phone communication Guest services Phone call management Entry level

Full Job Description Essential Functions:

¨ To be thoroughly acquainted with all check-in procedures and policies. ¨ To be thoroughly acquainted with all check-out procedures and policies. ¨ To be thoroughly acquainted with all reservations procedures and policies. ¨ Be familiar with guest scenarios. ¨ Be familiar with all technical equipment as related to the Front Desk. ¨ To be familiar with all hotel facilities. ¨ To be familiar with the inter-relationship between the different departments.

Hotel Specific Essential Functions:

¨ Be familiar with Guest Services functions in order to assist Guest Services during peak times. ¨ Be familiar with PBX functions in order to assist with incoming calls. ¨ Accept other special duties as required by management. ¨ Work with Front Office Manger in order to ensure consistent completion of daily shift checklist.

Tools and Equipment:

¨ Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine

Working Environment:

¨ Interior and on occasion exterior of hotel with exposure to weather conditions.