Front Desk Agent

Front Desk Agent Comfort Suites Norwich Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable stay, fostering guest satisfaction and loyalty. If you thrive in a lively environment and possess a passion for hospitality, this is your opportunity to shine! Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage guest reservations efficiently using hotel management software, ensuring accuracy and attention to detail. Handle guest inquiries via phone, email, or in person with excellent phone etiquette and multi-line phone system skills. Assist guests with requests, providing information about hotel amenities, local attractions, and services to enhance their stay. Maintain accurate records of guest information, billing details, and special requests to ensure seamless guest relations. Coordinate with housekeeping and maintenance teams to address guest needs promptly and effectively. Support night audit procedures when required, balancing accounts and preparing reports to ensure financial accuracy overnight. Requirements Proven experience in hospitality management or hotel management roles, with a strong focus on customer service. Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively. Prior hotel experience with knowledge of front desk operations, guest services, and resort environments is preferred. Excellent communication skills, including phone etiquette and the ability to handle multi-line phone systems confidently. Strong organizational skills with attention to detail for managing reservations, guest records, and night audit tasks. Ability to work flexible hours, including nights, weekends, and holidays as needed in a fast-paced hospitality setting. A passion for delivering outstanding guest experiences and building positive guest relations through hospitality excellence. Join us in creating memorable experiences for every guest while advancing your career in the vibrant world of hospitality!

Pay:

$18.00 - $18.50 per hour

Benefits:

Employee discount

Work Location:

In person