Hotel Front Desk Agent

DELAMAR-Luxury Boutique Hotel in West Hartford, CT, is looking for a Front Desk Agent responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

Schedule:

Must be available to work weekends and occasional holidays

Type:

Full-time; 2nd shift: 3pm-11pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accountable for processing check-ins and check-outs Creates reservations and processes special requests. Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests' needs Provides gracious and efficient telephone services Responds to incoming calls and emails promptly and knowledgeably, ensuring accurate information Completes all items on the checklist Communicates the services and amenities of the hotel to guests Prepares room keys for incoming guests Accepts and provides wake-up calls for guests Collaborates effectively with other service departments to effectively manage guest services Listen, apologize with empathy, find a solution, and follow through when resolving guest problems Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS

Strong customer service and organizational skills Team player Must be fluent in English and have a good phone voice Willing to go the extra step to ensure guest satisfaction Excellent computer skills Knowledge of Opera is strongly preferred Previous hospitality experience required

Pay:

$19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person