Front Office Agent

Front Office Agent Thompson Washington

DC - 5.0

Washington, DC Job Details Full-time $24 an hour 16 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Referral program Qualifications Hospitality Customer communication Stress management Attention to detail Patience OPERA Full Job Description Front Office Agent - Thompson Washington D.C. Position Summary As a Front Office Agent, you are the first point of contact for our guests and play a key role in creating exceptional guest experiences. You will handle check-ins, check-outs, reservations, and guest inquiries with professionalism, warmth, and efficiency. This role requires strong communication skills, attention to detail, and a genuine passion for hospitality. Key Responsibilities Greet guests warmly and provide a seamless check-in and check-out process. Handle guest requests, questions, and concerns promptly and professionally. Manage room assignments, reservations, and upgrades when applicable. Process payments, verify identification, and maintain accurate records. Answer phones and respond to emails in a timely and courteous manner. Collaborate with housekeeping, engineering, and other departments to ensure guest satisfaction. Address guest complaints with empathy and escalate when necessary. Maintain a clean, organized, and welcoming front desk environment. Promote hotel services, amenities, and local attractions. Assist with luggage storage, package handling, and other guest service needs as required. Qualifications Previous hotel or customer service experience preferred. Strong communication and problem-solving skills. Professional appearance and positive attitude. Ability to multitask and remain calm under pressure. Proficiency in hotel property management systems (experience with Opera and Colleague Advantage is a plus). Flexible availability, including nights, weekends, and holidays. Ability to stand and walk for extended periods throughout a shift. Ability to frequently bend, reach, push, pull, and lift up to 25 pounds, and occasionally lift up to 50 pounds. Ability to work in a fast-paced environment while maintaining a high level of guest service. Benefits Competitive hourly pay. Health, dental, and vision insurance (if applicable). Paid time off and holidays. Hotel and travel discounts. Career growth and development opportunities. About Us At Thompson Washington D.C., we pride ourselves on delivering unforgettable guest experiences through personalized service and attention to detail. Our team members are passionate about hospitality and thrive in a supportive, professional environment. If you enjoy creating memorable moments for guests and working with a dynamic team, we encourage you to apply.

Job Type:

Full-time Pay:

$24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance

Experience:

Hospitality:

1 year (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person