Guest Service Agent I

Guest Service Agent I Salamander Employer DC, LLC Washington, DC Job Details Full-time $25 an hour 1 day ago Qualifications Customer communication Microsoft Excel Word embeddings English Productivity software Full Job Description The Guest Service Agent reports to the Front Office Manager. Essential Functions Ensure a delightful, seamless arrival and departure experience Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up Process guest charges and payments accurately Ensure the proactive building of guest history Ensure accurate communication of information and guest requests by Front of House team members Work with all Front of House colleagues achieving continuous, seamless service Ensuring professional, efficient handling of reservations requests Encouraging day to day up-selling of guest accommodation Other duties as assigned by the managers Requirements Prior experience in hotel front office operations is preferred; prior experience in the luxury segment is strongly favored. Must possess excellent communication skills; fluency in English is required. Must be able to work a very flexible schedule that will include early mornings, late nights, overnights, weekends and holidays. Must have strong computer skills; expertise with Microsoft Office, Word, PowerPoint, Excel is required; experience with Springer Miller Systems is preferred. Requirements A Bachelor's Degree in Hospitality or related field is preferred. Full schedule flexibility required for this role