Front Desk Associate

Front Desk Associate Belleair Beach, FL Job Details Part-time 1 day ago Qualifications Property management tools Guest relations Financial transaction processing Phone communication Greeting customers English Driving Cross-functional collaboration Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Job Summary We are seeking a reliable and friendly Front Desk Agent to join our hotel team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to handle various tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out procedures, including processing payments and issuing room keys. Handle guest inquiries and resolve any issues or complaints promptly, maintaining high standards of guest relations. Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively. Operate phone, emails and key systems to manage incoming calls and reservations. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness. Managing reservations through property management system, ensuring accuracy in bookings. Demonstrate team work alongside Property Management and Front Desk Associates. Experience Previous experience in hotel and front desk operations. Strong customer service skills with a focus on hospitality excellence. Bilingual abilities are desirable. Familiarity with Property Management System, OpenHotels is a plus. Proficiency in phone etiquette while managing reservations and inquiries is essential. A background in guest services within hotels. Being cooperative in a team environment and comfortable working independently. Requirements Must have your own, reliable transportation Must be able to sit at a desk for an extended period of time Must be able to walk up and down 2 flights of stairs throughout shift Must be able to lift a minimum of 10 lbs. Must be able to drive safely when dark outside A background check will be performed before hired Second shift availability 3pm-8pm Weekend availability

Language:

English (Required)

Location:

Belleair Beach, FL 33786 (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Belleair Beach, FL 33786 (Required)

Work Location:

In person