Front Office Agent (3-11PM)

Front Office Agent (3-11PM) Tropical Palms Clearwater Clearwater, FL Job Details Full-time $16 an hour 18 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Customer records maintenance Phone inquiries Records maintenance Hotel and accommodations payment processing Maintaining an organized workspace Phone communication Payment processing Greeting customers Answering guest questions Hotel room assignment management Property management systems (PMS) Customer issue escalation Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Clean workspace maintenance Suggestive selling Communication skills Entry level

Full Job Description Description:

Join the team that's redefining hospitality. Tropical Palms Hotel blends modern design, smart technology, and personalized service to create a guest experience that's anything but ordinary. We're seeking a Front Desk Agent who is available for the 3pm-11pm shift, thrives on connection, precision, and delivering moments of delight. What You'll Do As a Front Desk Agent, you'll be the face of Tropical Palms—welcoming guests, solving problems, and setting the tone for a seamless stay.

Your responsibilities will include:

Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process Managing reservations, room assignments, and guest inquiries via phone, email, and in person Handling payments, verifying IDs, and maintaining accurate records in our property management system Resolving guest concerns with empathy and efficiency, escalating issues when needed Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction Promoting hotel amenities, local attractions, and upselling services when appropriate Maintaining a clean, organized, and secure front desk environment

Requirements:

What You Bring We're looking for someone who's sharp, personable, and ready to grow.

Ideal candidates will have:

Previous front desk or customer service experience (hospitality preferred) Strong communication skills and a calm, solution-oriented approach Familiarity with hotel systems (StayNTouch is a bonus) is a plus Ability to multitask and stay composed in a fast-paced environment Flexibility to work mornings, evenings, weekends, and holidays as needed A team-first attitude and a genuine desire to make guests feel welcome What We Offer Competitive hourly pay Paid time off and holiday pay Health benefits including fully company paid medical, dental and vision Employee discounts on hotel stays and amenities Opportunities for advancement and cross-training A stylish, supportive work environment where your ideas matter Ready to join a hotel that's anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Tropical Palms Hotel.