Front Desk Agent

Job Overview We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming experience and smooth operation of front desk functions. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple responsibilities in a fast-paced environment. Previous hotel management or hospitality experience is preferred, along with multilingual abilities to assist diverse guests. Duties Greet guests upon arrival and check them in/out efficiently using hotel management systems Manage multi-line phone systems, respond to guest inquiries, and provide accurate information about hotel services and amenities Handle guest requests, complaints, and special accommodations with professionalism and courtesy Assist with reservations, cancellations, and modifications via phone or online platforms Perform night audit procedures as needed to ensure financial accuracy and reporting Maintain guest relations by providing exceptional service and fostering positive experiences Ensure the front desk area remains organized, clean, and welcoming at all times Collaborate with housekeeping, maintenance, and other departments to meet guest needs effectively Skills Strong background in hospitality management and customer service excellence Bilingual or multilingual skills are highly desirable to assist international guests Experience with hotel management software and multi-line phone systems Knowledge of guest services, guest relations, and resort operations is advantageous Excellent phone etiquette and communication skills are essential Ability to handle night audit responsibilities if required Demonstrated ability to work in a fast-paced environment while maintaining professionalism Hospitality management experience is preferred but not mandatory; training will be provided for the right candidate

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person