Front Desk Agent

Job Summary We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our hospitality team. The Front Desk Agent is responsible for creating a welcoming guest experience by managing check-ins and check-outs, handling reservations, answering guest inquiries, and providing excellent customer service throughout each guest's stay. Key Responsibilities Greet guests in a professional and welcoming manner Process guest check-ins and check-outs efficiently Manage room reservations, cancellations, and modifications Answer phone calls and respond to guest questions or concerns Handle guest payments and maintain accurate records Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Provide information about hotel amenities, local attractions, and services Resolve guest issues promptly and professionally Maintain a clean and organized front desk area Follow hotel policies, procedures, and safety standards Qualifications High school diploma or equivalent preferred Previous hotel, hospitality, retail, or customer service experience is a plus Strong communication and interpersonal skills Basic computer and data entry skills Ability to multitask in a fast-paced environment Professional appearance and positive attitude Flexible schedule, including weekends and holidays Ability to stand for extended periods Preferred Skills Experience with hotel property management systems (PMS) Cash handling and payment processing experience Bilingual skills are a plus Benefits Competitive pay Employee discounts Paid training Opportunities for advancement Supportive team environment Schedule Full-time or part-time opportunities available Morning, evening, weekend, and holiday shifts may be required Equal Opportunity Employer Best Western is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

Pay:

From $14.50 per hour

Work Location:

In person