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Front Desk Agent- Courtyard Fort Lauderdale Airport & Cruise
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Courtyard Fort Lauderdale Airport & CrusieCruise
Dania Beach, FL (In Person)
Full-Time
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Job Description
Front Desk Agent- Courtyard Fort Lauderdale Airport & Cruise Courtyard Fort Lauderdale Airport & CrusieCruise Dania, FL Job Details Part-time | Full-time 5 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Flexible schedule Qualifications Bilingual Teamwork Resort Phone communication Night audit Attention to detail Property management systems (PMS) Multi-line phone systems Client interaction via phone calls Full Job Description Job Overview Join our dynamic hospitality team as a Front Desk Agent at Courtyard Fort Lauderdale Airport & Cruise, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this pivotal role, you will be the first point of contact for our guests, providing warm welcomes, seamless check-ins, and attentive service that makes every visitor feel at home. Your proactive approach and hospitality expertise will ensure smooth operations at the front desk, fostering guest satisfaction and loyalty. This paid position offers an exciting opportunity to develop your skills in hotel management and guest relations within a vibrant resort environment. Duties Greet guests warmly upon arrival, ensuring a positive first impression that reflects our commitment to hospitality excellence Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented attitude Maintain accurate records of reservations, guest information, and billing details while ensuring data privacy and security Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly Conduct night audits to reconcile daily transactions, verify accounts, and prepare reports for management review Provide concierge services such as booking transportation, recommending local attractions, and assisting with special requests Requirements Proven experience in hotels or front desk operations within a resort or hospitality setting Strong customer service skills with the ability to engage guests in multiple languages; bilingual abilities are highly valued Knowledge of hospitality management systems and proficiency in handling multi-line phone systems Excellent phone etiquette and communication skills to interact effectively with guests and team members Ability to manage night audit procedures accurately while maintaining attention to detail Familiarity with guest relations practices, hotel policies, and procedures to ensure consistent service quality Hospitality management background preferred; experience with guest services and hotel operations is a plus Embark on a rewarding career where your dedication transforms guest stays into memorable experiences. We're committed to supporting your growth in hospitality management while fostering a lively work environment that celebrates teamwork and excellence.