Front Desk Agent FT/PT and Breakfast Host P/T

Front Desk Agent FT/PT and Breakfast Host P/T DP Hotels Group Dania, FL Job Details Part-time | Full-time $14 - $15 an hour 1 day ago Qualifications Bilingual Multilingual Night audit Multi-line phone systems Hotel management Full Job Description Job Overview Hello and thank you for your interest in DP Hotels Group. We are seeking dynamic and energetic Full-Time and Part-Time Front Desk Agents, and part time weekend Breakfast Host, to join our vibrant hospitality teams in Dania Beach and Fort Lauderdale. In this pivotal role, you will be the welcoming face of our establishment, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and professionalism will set the tone for an unforgettable guest journey, fostering a warm and inviting atmosphere. This position offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for guest relations in a fast-paced, customer-focused environment. Whether managing reservations, handling guest inquiries, or coordinating with other departments, your proactive approach will drive guest satisfaction and operational excellence. Responsibilities Greet guests warmly with a friendly and professional demeanor, providing outstanding customer service at all times Manage all front desk operations including check-ins, check-outs, and reservations using multi-line phone systems and hotel management software Handle guest inquiries via phone and in person with excellent phone etiquette and clear communication skills Assist guests with special requests, provide local information, and resolve issues promptly to ensure a positive experience Conduct night audit procedures when scheduled, balancing accounts and preparing reports to ensure financial accuracy Maintain accurate guest records, process payments securely, and handle cash or credit transactions efficiently Collaborate with housekeeping, maintenance, and management teams to address guest needs swiftly and effectively Uphold hospitality standards by ensuring the front desk area is welcoming, organized, and professional at all times Experience Previous hotel or resort front desk experience is highly preferred; strong background in hospitality management is a plus Bilingual or multilingual skills are highly desirable to serve diverse guest populations effectively Proven customer service skills with the ability to handle multiple tasks gracefully under pressure Experience with hotel management systems and multi-line phone systems is advantageous Knowledge of night audit procedures and hotel operations enhances your candidacy Excellent communication skills with a focus on guest relations and resolving issues diplomatically Familiarity with hospitality industry standards including guest services, hotel management practices, and phone etiquette Breakfast Host hours 5:30am to 12:30pm Saturdays and Sundays preparing and serving Hot Continental Breakfast Join us as a Front Desk Agent in Dania Beach or Fort Lauderdale where your enthusiasm for hospitality will shine! Be part of a team dedicated to creating memorable experiences for every guest while advancing your career in a lively and supportive environment. Please come in and ask for an application for an interview with our General Manager Jermaine Burke and bring your resume and valid identification. Or you can email us at . We look forward to meeting you and discussing your future with DP Hotels Group!

Pay:

$14.00 - $15.00 per hour

Work Location:

In person