Hotel Front Desk full time/Night Audit part time

Hotel Front Desk full time/Night Audit part time Brand New Holiday Inn Express Dania Beach formerly Sleep Inn Dania, FL Job Details Part-time | Full-time $14 - $15 an hour 6 hours ago Benefits Health insurance Dental insurance Vision insurance Employee discount Qualifications Hotel and accommodations payment processing Night audit Attention to detail Problem-solving Venue guest services Full Job Description Job Summary Hello and thank you for your interest in Dania Beach's newest Holiday Inn Express. We are excited to have you join us as we convert from a Sleep Inn to a Holiday Inn Express Hotel by IHG. Come join our dynamic hospitality team as a Front Desk/Night Audit professional, where your energy and dedication will create memorable guest experiences around the clock. In this exciting role, you will serve as the first point of contact for our guests, ensuring seamless check-in and check-out processes while maintaining exceptional customer service standards. During overnight shifts, you will oversee the hotel's nightly financial reconciliation, security, and guest relations, contributing to the smooth operation of our hotel environment. Your proactive approach and hospitality expertise will help foster a welcoming atmosphere that keeps guests returning time and again. We are looking for a friendly and reliable full time front desk clerk with flexible hours to work various shifts. We also are looking to hire a part time night auditor who is available 3 nights a week. Duties Greet guests warmly upon arrival, providing professional assistance with check-in and check-out procedures. Manage phone systems with courtesy and efficiency, addressing guest inquiries and routing calls appropriately and taking reservations and group inquiries for our Sales Manager. Conduct nightly audits of all financial transactions, ensuring accuracy in billing and record-keeping. Maintain security protocols by monitoring CCTV surveillance, inspecting premises, and controlling access to guest areas during overnight hours. Assist guests with special requests, provide information about hotel amenities, and resolve any issues promptly to ensure guest satisfaction. Document shift activities through detailed reports on guest interactions, incidents, and financial reconciliations. Support front desk operations by handling reservations, updates, changes, and modifications with attention to detail. Skills Proven experience in front desk systems, preferably IHG, familiarity with Hotel Key or similar front desk system. Excellent customer service skills with a friendly, approachable demeanor and strong phone etiquette. Must also be reliable and a team player as we work closely with various departments in the hotel. Strong understanding of guest relations principles and hospitality best practices to enhance guest experiences, and strong communication skills with the managers Ability to handle sensitive situations discreetly while maintaining professionalism Familiarity with security procedures, CCTV monitoring, and emergency response protocols in a resort or hotel setting. Join us in delivering outstanding hospitality experiences by combining your passion for service with your front desk expertise as we make this exciting change to Holiday Inn Express together. Please come in today with your resume and valid identification and ask for Ray our General Manager or email us or give us a call 954-874-1800 to set up an interview. We look forward to meeting you today and assist with this exciting journey together!

Pay:

$14.00 - $15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person