Hotel Guest Service Agent

Job Summary Join our dynamic hospitality team as a Hotel Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will serve as the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and cared for from check-in to check-out. Your exceptional customer service skills and hospitality expertise will help foster a warm, inviting environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your career in the vibrant world of hotel management and guest relations. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage front desk operations including reservations, cancellations, and guest inquiries using multi-line phone systems Handle guest requests efficiently, addressing issues related to room accommodations, amenities, or special services Maintain excellent phone etiquette when communicating with guests and vendors. Assist with guest relations by resolving concerns promptly and ensuring a positive stay experience Support hotel management with administrative tasks such as updating guest records and processing billing information Skills Proven experience in customer service, front desk operations, or hotel experience preferred Knowledge of Fosse management system and multi-line phone systems for efficient communication Excellent guest services skills with a focus on hospitality excellence and guest satisfaction Exceptional phone etiquette and communication skills to handle inquiries professionally Embark on a rewarding career path where your passion for hospitality makes a difference! We are dedicated to supporting your growth with comprehensive training and a vibrant team environment. Join us in creating unforgettable experiences for every guest who walks through our doors!

Pay:

$16.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Application Question(s): Do you have Fosse experience?

Work Location:

In person