Rooms Controller

Rooms Controller HHC Atlantic LLC Delray Beach, FL Job Details Full-time 9 hours ago Qualifications Data quality checks Microsoft Excel Proactive hotel and accommodations guest assistance Microsoft Outlook Resort Mid-level Hotel room assignment management Task prioritization Hospitality Management Property management systems (PMS) Front desk Guest services software Cross-functional collaboration Tracking inventory levels 2 years Communication skills Cross-functional communication Full Job Description About the Job The Rooms Controller is responsible for managing and optimizing the hotel's room inventory to ensure a seamless guest experience from pre-arrival through departure. This role serves as a critical liaison between Front Office, Housekeeping, Reservations, Sales, and Catering, ensuring accurate room assignments, inventory balance, and delivery of guest preferences. The Rooms Controller plays a key role in maximizing occupancy, driving revenue, and elevating the overall guest experience in a luxury hospitality environment.

What You Do:

Coordinate room assignments, blocking, and inventory management for all guest rooms and suites Review daily arrivals including VIPs, Marriott Elite Members, repeat guests, and special requests to ensure proper accommodations Manage pre-arrival planning including room assignments, amenities, promotions, and special occasion setups Monitor and balance room inventory up to 90 days in advance to prevent overselling and maximize revenue Collaborate with Reservations to ensure optimal selling strategies and inventory control Act as liaison between Front Office, Housekeeping, Sales, and Catering to ensure alignment on guest needs and group arrivals Organize group arrivals, pre-registration, and key packet preparation Monitor and improve room assignment processes to enhance arrival experience Review guest history and preferences to personalize stays Ensure rate accuracy and alignment with market codes; document exceptions Review and respond to guest experience cases (GXP) Support Front Desk with room reallocations and assist Reservations with overflow calls as needed Verify reservations, cancellations, billing details, and room status (including out-of-order rooms) Conduct daily checks to ensure inventory accuracy and eliminate gaps in room blocking Perform additional duties and special projects as assigned What You Bring to the

Table:

2+ years of experience in a hotel or resort Front Desk or Rooms division Experience with Marriott systems and property management platforms preferred Proficiency in Microsoft Office (Word, Excel, Outlook) and hotel PMS systems Strong attention to detail with excellent organizational and follow-through skills Ability to analyze inventory, occupancy trends, and operational data Strong communication skills with the ability to collaborate across departments and shifts Professional demeanor suited for a luxury hospitality environment Proven ability to solve problems, prioritize, and take initiative Flexibility to work a varied schedule including weekends and holidays Hospitality degree preferred, but not required Ability to meet physical job demands including standing, walking, and light physical movement throughout the shift