Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Associate
Job
Springhill Suites by Marriott
Estero, FL (In Person)
$31,200 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
25
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Job description Job description Experience in a hotel or a related field preferred Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner Proficiency with computers Basic math skills Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests Guest Service Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers High School diploma or equivalent required Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects Ability to stand during entire shift Must be able to convey information and ideas clearly Must work well in stressful, high pressure situations Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins, and verify registration information with the guest Handle overbooked or 'walked' guests You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Resolve discrepancies on the room status report with housekeeping\ Train with and learn Food and Beverage operations to fill in as needed DUTIES High standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working is required Maintain proper operation of the telephone switchboard Handle requests for information, mail and messages in an efficient and courteous manner Answer guest inquiries about hotel service, facilities and hours of operation Answer questions guests may have regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel. Have knowledge of and assist in emergency procedures as required Handle check-ins and check-outs in a friendly, efficient and courteous manner Fully comprehend and be able to operate all relevant aspects of the Front Desk including computer system