Front Desk Agent

Front Desk Agent Hyatt Centric Las Olas - 3.3 Fort Lauderdale, FL Job Details Full-time $16 an hour 2 hours ago Qualifications Recipe adherence Event breakdown Guest reservation booking Food handling Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Hotel policy compliance Handling customer inquiries Upselling Greeting customers Security alarm response Answering guest questions No experience needed Bar setup Banquet breakdown Cross-selling Cash register operations Fire emergency response Beverage building Hotel emergency procedures Assisting food service staff Cleaning Stocking Event setup Hotel safety procedures Entry level

Full Job Description Overview:

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures.

Performance Expectations:

Assist guests with check-in and check-out processes. Coordinate all guest requests. Inform guests of hotel services, features and room amenities. Welcome the guest by name whenever possible. Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards. Set up and break down meeting space. Prepare food for meetings/events. Follow the hotel's rate structures, discounts and sell/upsell strategies. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats. Cancel room reservations according to policy. Report any items in need of repair. Follow all safety procedures while working.

Behavioral Expectations:

Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in

E-Verify General Requirements:

Able to work most weekends and holidays. Report to work on time and in proper uniform.

Experience:

None. Customer service experience in Hospitality a plus.

Education:

None Physical Requirements:

Ability to stand/walk for up to 8 hours. Occasional lifting, pushing and pulling Kolter Hospitality is proud to be an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.