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Front Desk Agent/Night Audit
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Best Western Airport/Cruise port
Fort Lauderdale, FL (In Person)
$31,200 Salary, Full-Time
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Job Description
Job Summary Join our dynamic hospitality team as a Front Desk Agent/Night Audit, where you will be the welcoming face of our hotel during evening hours. In this vital role, you will manage guest check-ins and check-outs, handle guest inquiries with professionalism, and ensure smooth front desk operations. Your energetic and friendly approach will create memorable experiences for our guests, setting the tone for their stay and maintaining the highest standards of customer service. This position offers an exciting opportunity to showcase your hospitality management skills while working in a vibrant resort environment. Responsibilities Greet guests warmly upon arrival, providing exceptional customer service and assistance throughout their stay Manage guest check-in and check-out procedures efficiently using multi-line phone systems and hotel management software Handle guest requests, complaints, and inquiries with professionalism and a positive attitude Conduct nightly audit procedures to reconcile accounts, verify reservations, and prepare financial reports Maintain accurate records of guest information, billing details, and incident reports Ensure the security of the property by monitoring CCTV surveillance and conducting routine safety checks during overnight hours Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold hotel standards Requirements Proven experience in hospitality management or hotel front desk operations, preferably with night audit responsibilities Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus Excellent phone etiquette and experience managing multi-line phone systems in a fast-paced environment Knowledge of hotel management software and reservation systems is highly desirable Ability to work independently during night shifts while maintaining attention to detail and professionalism Familiarity with guest relations, hotel policies, safety protocols, and hospitality best practices Flexibility to work evenings, weekends, and holidays as needed Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We are dedicated to fostering an inclusive environment that celebrates diverse talents and backgrounds. Join us in delivering outstanding guest experiences while advancing your skills in hotel management!