Night Auditor/Front Desk Agent

Night Auditor/Front Desk Agent Atlantic Hotel and Spa Fort Lauderdale, FL Job Details Part-time | Full-time $20 an hour 1 day ago Benefits Free parking Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Flexible schedule Life insurance Retirement plan Qualifications Bilingual Guest relations Administrative experience Attention to detail Organizational skills Hotel experience Full Job Description Job Summary We are seeking a dedicated and friendly Night Auditor/ Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests at our resort, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Duties Greet guests upon arrival and provide a warm welcome. Manage check-in and check-out procedures efficiently. Handle reservations, cancellations, and modifications using hotel management software. Answer phone calls promptly and assist guests with inquiries regarding accommodations, amenities, and local attractions. Maintain guest relations by addressing concerns or complaints in a professional manner. Process payments and maintain accurate records of transactions. Conduct night audits as required to ensure financial accuracy. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Provide information about the resort's services, events, and activities. Assist with administrative tasks as needed. Requirements Previous experience in a front desk role within a hotel or resort setting is preferred. Familiarity with phone systems and hotel management software is advantageous. Strong guest relations skills with a focus on hospitality excellence. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. Excellent verbal and written communication skills. Ability to work flexible hours, including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail. Ability to remain calm under pressure while multitasking effectively. Join our team and contribute to creating memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$20.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Free parking Health insurance Life insurance Paid time off Retirement plan Vision insurance

Experience:

Hotel experience: 3 years (Preferred) Ability to

Commute:

Fort Lauderdale, FL 33304 (Required) Ability to

Relocate:

Fort Lauderdale, FL 33304: Relocate before starting work (Required)

Work Location:

In person