Front Desk Agent/Night Audit

Front Desk Agent/Night Audit Allure Suites - 1.5 Fort Myers, FL Job Details Part-time | Full-time $15 - $16 an hour 1 day ago Benefits Flexible schedule Qualifications Foreign language proficiency Multilingual Night audit Attention to detail Multi-line phone systems Full Job Description Job Summary Join our dynamic hospitality team as a Front Desk Agent and Night Audit! In this energetic role, you will be the welcoming face of our hotel, ensuring every guest receives exceptional service from check-in to check-out. During the night shift, you will also perform the vital night audit duties, balancing accounts and ensuring the smooth operation of overnight processes. Your enthusiasm and attention to detail will create memorable guest experiences while maintaining efficient front desk operations. This paid position offers an exciting opportunity to develop your hospitality management skills in a vibrant resort environment. Duties Greet guests warmly and provide outstanding customer service at all times, ensuring a positive first impression. Check guests in and out efficiently using multi-line phone systems and hotel management software. Handle guest inquiries, requests, and complaints with professionalism and a friendly attitude. Manage reservations, cancellations, and modifications accurately while maintaining up-to-date records. Conduct the night audit by reviewing daily financial transactions, balancing accounts, and preparing reports for management. Maintain phone etiquette and assist guests with information about hotel amenities, local attractions, and services. Ensure security protocols are followed during night hours, including monitoring CCTV surveillance and securing entrances. Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards. Uphold guest relations by providing personalized service that exceeds expectations in a lively resort setting. Qualifications Previous experience in hotel management or front desk operations is preferred but not required; hospitality experience is a plus. Bilingual or multilingual skills are highly desirable to serve our diverse guest base effectively. Strong customer service skills with a passion for hospitality and guest satisfaction. Excellent communication skills, including phone etiquette and the ability to handle multi-line phone systems confidently. Ability to work independently during night shifts while maintaining high energy levels and attention to detail. Knowledge of hotel management software systems and basic accounting procedures is advantageous. A friendly demeanor with a proactive approach to resolving guest issues promptly and professionally. Embark on a rewarding career where your enthusiasm fuels exceptional guest experiences! We value energetic team players committed to delivering top-tier hospitality services in a vibrant resort environment—apply today to become an integral part of our dedicated team!

Pay:

$15.00 - $16.00 per hour

Benefits:

Flexible schedule

Work Location:

In person