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Front Desk Agent
Job
Holiday Inn Express
Gulf Breeze, FL (In Person)
$33,280 Salary, Full-Time
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Job Description
Location Holiday Inn Express Pensacola Beach 333 Fort Pickens Road Pensacola Beach, FL 32561 Job Type Full Time | 35 - 40 hours a week | Morning and Evening | Weekends Required Job Overview We are seeking a dynamic and enthusiastic Front Desk Agent to join our vibrant hospitality team! In this role, you will be the welcoming face of our hotel, delivering exceptional guest experiences from the moment they arrive until their departure. Your energetic attitude and commitment to outstanding customer service will create memorable stays for our guests. As a key member of our front desk team, you will manage guest inquiries, facilitate check-ins and check-outs, and ensure every visitor feels valued and cared for. Your ability to communicate effectively, especially if bilingual or multilingual, will enhance guest relations and foster a warm, inviting atmosphere. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences. Handle guest requests promptly and professionally, addressing concerns with a positive attitude. Manage multi-line phone systems with excellent phone etiquette to respond to inquiries and reservations. Maintain detailed records of guest interactions, reservations, and special requests to ensure seamless service delivery. Support night audit processes by reconciling accounts and preparing reports during overnight shifts. Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly. Uphold hospitality standards by ensuring the front desk area is organized, welcoming, and professional at all times. Assist in managing guest relations by resolving issues efficiently and ensuring satisfaction throughout their stay. Utilize hotel management software to update guest information accurately and efficiently.