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Front Desk Agent/Night Auditor
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Holiday Inn Express and Suites Gulf Breeze
Gulf Breeze, FL (In Person)
$33,540 Salary, Full-Time
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Job Description
Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle phone inquiries, reservations, and provide information about hotel services and amenities. Maintain accurate records of guest information, including special requests and preferences. Assist with night audit duties as required, ensuring all financial transactions are processed accurately. Address guest concerns or complaints promptly and professionally to ensure a positive experience. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals. Promote hotel services, events, and local attractions to enhance guest experiences. Skills Proven experience in front desk operations or similar roles within the hospitality industry is preferred. Proficiency in using phone systems and hotel management software is an asset. Strong customer service skills with a focus on guest relations and satisfaction. Ability to communicate effectively in multiple languages is a plus (multilingual candidates encouraged to apply). Knowledge of hospitality management principles and practices is beneficial. Excellent phone etiquette with the ability to handle inquiries professionally. Strong organizational skills with attention to detail in managing reservations and guest requests. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!