Front Desk Agent

Front Desk Agent Hollywood, FL Job Details Full-time $17 an hour 5 hours ago Benefits Free parking Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Guest relations Payment processing Greeting customers Administrative experience High school diploma or GED Conflict management Organizational skills Communication skills Entry level Time management Full Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Scheduling:

Work Schedules Will Change Weekly to

Meet Business Demands Benefits:

Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Paid Holidays 401(k) Short Term Disability Free Associate Parking During Shift Free Meal for every shift worked Associate Hotel Discounts with Marriott and Company Hotels Friends and Family Discount with

Marriott and Company Hotels Responsibilities:

Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.