Bellman/Guest Services

Position _

Bellman/Guest Services Position Summary:

The Bell Attendant manages, administers, directs and controls the smooth, friendly and efficient operation of the bell stand, to ensure that the guests' needs are handled promptly, efficiently and courteously.

Core Responsibilities:

Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service. Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage. Safely drive the hotel shuttle van. Ensure the front lobby; front interior and exterior entrances are kept clean. Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions. Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc). Pick up and deliver guest laundry for valet cleaning service. Respond to request for bell services within 2 minutes. Deliver packages and messages to guests. All should be attempted to be delivered within 15 minutes of receipt. Perform other duties as assigned, especially related to assisting guests arriving and departing the hotel.

Knowledge, Skills and Abilities:

High work ethic and self-initiative Possess a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record. Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns. Regular attendance according to established guidelines May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Use arithmetic to accurately check totals and make correct change. Efficiently and accurately operate a computer. Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

Stand and walk for varying lengths of time, often long periods of time with little or no sitting. Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques Push and pull carts weighing up to one hundred (100) pounds Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required. Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability Ability to work in extremely hot and/or cold conditions. Know and be able to administer first aid Direct evacuations in an emergency This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Job Type:

Full-time Pay:

$14.50 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person