Front Desk Agent

Front Desk Agent Zieg Hospitality Corporation dba EVEN an IHG Hotel Sarasota Lakewood Ranch, FL Full-time Full-time At EVEN Hotel Sarasota - Lakewood Ranch, we don't just provide a place to stay—we empower guests to maintain their wellness routines and leave feeling restored, recharged, and ready for what's next. As part of IHG's wellness-minded brand, every detail is designed around four pillars: eat well, rest easy, keep active, and accomplish more. From in-room fitness zones and premium sleep systems to our 24/7 Athletic Studio and nourishing options at EVEN Kitchen & Bar, we help guests stay balanced on the road—and it all begins with the warm, genuine connection they make at the front desk. We're seeking a Front Desk Clerk who radiates positivity, thrives on meaningful guest interactions, and views every moment as an opportunity to champion wellness and create memorable stays. You're the welcoming heartbeat of the hotel: calm, proactive, and genuinely caring, whether it's a sunrise check-in for early risers or a late-night arrival after a day exploring Sarasota's beaches, Nathan Benderson Park, or the Ringling Museum. What You'll Do Greet every guest with authentic enthusiasm and a personalized welcome that sets the tone for a restorative stay. Handle check-ins, check-outs, room assignments, and payments with precision, efficiency, and a welcoming smile. Respond to phone inquiries, anticipate needs, answer questions about hotel amenities (like our state-of-the-art fitness center or healthy dining at EVEN Kitchen & Bar), and resolve any concerns with empathy and quick resolution. Partner seamlessly with housekeeping, food & beverage, and other teams to fulfill guest requests—whether it's recommending local wellness spots or arranging in-room fitness equipment access. Keep the front desk area pristine, organized, and inviting, reflecting the hotel's clean, light-filled wellness aesthetic. Stay informed on property features, local attractions (from Siesta Key beaches to Premier Sports Campus), upcoming events, and brand wellness initiatives to offer thoughtful, tailored recommendations. Step in to support other areas (housekeeping runners or food & beverage) when needed—we're a unified team dedicated to guest well-being. What We're Looking For A natural people-person with excellent communication skills and a passion for hospitality and guest connection. Detail-oriented, reliable, and composed under pressure—able to multitask in a fast-paced environment while keeping a positive vibe. Flexible availability for AM/PM shifts, weekends, and holidays (our guests' wellness journeys don't follow a 9-to-5 schedule). Prior front desk, hotel, or customer service experience is a plus, but we're eager to train candidates with the right attitude and energy. Genuine enthusiasm for wellness, people, and creating feel-good experiences. Comfortable with hotel technology systems and quick to learn new tools. Why Join EVEN Hotel Sarasota - Lakewood Ranch? Be part of a forward-thinking IHG brand that's truly built around wellness for both guests and associates. Enjoy competitive pay, comprehensive health benefits, paid time off, generous hotel discounts across IHG properties, and employee wellness perks.. Access leadership development programs, cross-training, and clear paths for internal growth. Thrive in a supportive, positive culture that values purpose, teamwork, and personal well-being. Draw daily inspiration from wellness-focused guests who appreciate thoughtful service, healthy choices, and a rejuvenating environment. You're not just staffing the front desk—you're the first ambassador of a better way to travel. If you're ready to make every guest feel seen, supported, and energized, we'd love to welcome you to the team. Join us and help make EVEN Hotel Sarasota - Lakewood Ranch the preferred choice for travelers seeking balance and renewal. Apply today and unpack your best self—along with our guests! About Zieg Hospitality Corporation dba EVEN an IHG Hotel Sarasota Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we're not just building hotels—we're building careers and unforgettable guest journeys.