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Front Desk Agent/Night Auditor
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Holiday Inn Express Lantana
Lantana, FL (In Person)
$31,494 Salary, Full-Time
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Job Description
Front Desk Agent/Night Auditor Holiday Inn Express Lantana - 3.3 Lantana, FL Job Details Part-time | Full-time $14 - $16 an hour 1 day ago Benefits Employee discount Qualifications Guest reservation booking Phone communication Greeting customers Administrative experience Property management systems (PMS) Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Office phone management Full Job Description Job Summary We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team at a vibrant hotel. This role is essential in providing exceptional customer service and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will have a background in hospitality management, possess strong communication skills, and be able to handle various guest inquiries efficiently. Responsibilities Greet guests warmly upon arrival and provide excellent customer service throughout their stay. Manage front desk operations, including check-ins and check-outs, while maintaining accurate guest records. Conduct night audits to ensure all financial transactions are balanced and accurately recorded. Handle guest inquiries, complaints, and requests promptly and professionally. Operate multi-line phone systems to manage incoming calls and assist guests with reservations or information. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Maintain a clean and organized front desk area, ensuring all materials are stocked and available for guests. Assist with administrative tasks as needed, including filing reports and managing correspondence. Requirements Previous experience in hotel management or a similar hospitality role is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Proficiency in night audit procedures is highly desirable. Ability to communicate effectively in multiple languages; bilingual or multilingual candidates are encouraged to apply. Familiarity with front desk operations, including handling reservations and using hotel management software. Excellent phone etiquette and experience with multi-line phone systems. Strong attention to detail and ability to work independently during night shifts. A passion for hospitality and creating memorable experiences for guests is essential. Join our team as a Front Desk Clerk/Night Auditor where you will play a vital role in ensuring our guests have an enjoyable stay while contributing to the overall success of our hotel!