Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Luxury Collection by Marriott - Guest Services Agent
Job
Brickell Arch Hotel Luxury by Marriott
Miami, FL (In Person)
$37,440 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
25
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Luxury Collection by Marriott - Guest Services Agent Brickell Arch Hotel Luxury by Marriott Miami, FL Job Details Full-time $18 an hour 2 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Food provided Qualifications Bilingual Guest reservation booking Customer support experience within hospitality industry Hotel and accommodations guest check-in Hotel and accommodations guest inquiries Hotel and accommodations guest check-out Attention to detail Hotel and accommodations guest complaints handling Full Job Description Overview Join our dynamic team as a Guest Services Agent within our luxurious hospitality environment, where every guest experience is crafted with care and excellence. As a key ambassador of our brand, you will deliver exceptional customer service, ensuring guests feel welcomed, valued, and pampered from the moment they arrive. This role offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for creating memorable stays in a vibrant resort setting. Your energetic approach and attention to detail will help elevate our guest relations and uphold the highest standards of hotel management. Duties Greet guests warmly upon arrival, providing a friendly and professional front desk experience that sets the tone for their stay Manage multi-line phone systems with polished phone etiquette, efficiently handling reservations, inquiries, and guest requests Assist guests with check-in and check-out procedures, ensuring accuracy and smooth transitions throughout their stay Provide personalized guest services by addressing special requests, offering local information, and resolving issues promptly to enhance guest satisfaction Maintain comprehensive records of guest interactions, night audit procedures, and hotel operations to ensure seamless service delivery Collaborate with hotel management and other departments to coordinate guest accommodations, amenities, and special events Uphold hospitality standards by consistently demonstrating professionalism, courtesy, and a proactive attitude in all guest interactions Qualifications Proven experience in hospitality management or hotel front desk operations within a resort or luxury environment Strong customer service skills with the ability to handle diverse guest needs in a courteous and efficient manner Multilingual or bilingual abilities are highly desirable to serve our international clientele effectively Familiarity with hotel management systems, night audit procedures, and multi-line phone systems is preferred Excellent communication skills with a focus on phone etiquette and guest relations Previous hotel experience emphasizing guest services or front desk responsibilities is essential Ability to work flexible hours including nights, weekends, and holidays as required in a fast-paced hospitality setting Join us to deliver exceptional guest experiences that leave lasting impressions! We are committed to fostering an inclusive environment where energetic professionals can thrive while providing top-tier hospitality services.