Rooms Controller Hersha Hospitality Management, LP
9 Miami, FL Job Details 7 hours ago Qualifications Financial audits Safety data sheets (SDS) Hotel and accommodations payment processing Cash amount verification Hotel policy compliance Serving clients Phone reception Phone communication Payment processing Greeting customers Hotel and accommodations guest luggage handling Answering guest questions Hotel room assignment management Making change Financial record maintenance Environmental protocols Property management systems (PMS) Safety equipment Telephone systems Hotel and accommodations guest complaints handling Safety standard operating procedures Bookkeeping Full Job Description Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the distribution and status of guest rooms. Potential Career Path Front Desk Supervisor or Sales Coordinator
- Front Office Manager or Sales Manager Position Requirements Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets. Immediately greet guest and offer to assist with their needs. Register and assign guests to hotel rooms. Establish method of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability
- Hearts That Serve
- Only Excellence
- Stay Nimble
- Own It
