Front Desk Agent

Quality Inn & Suites Ocala/I-75 Duties and responsibilities The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay. Job purpose

Front Desk Agent Department:

Front Office Typically Reports To:

Front Office Manager Welcome guests in a friendly, prompt and professional manner recognizing Rewards Club Members and also returning guests Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record, and process all guest calls, messages, requests, questions, or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control, and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty. Qualifications and requirements Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds / 23 kilograms Handling objects, products, and computer equipment Basic computer skills to operate various property management and reservations systems, etc. High School diploma/Secondary qualification or equivalent. One year of front desk/guest service experience is preferred, but we will gladly train the right person! Proficiency in Lightspeed/Synxis is preferred but not essential. Additional language skills are a plus. Being passionate about people and service Strong communication skills are essential when interacting with guests and employees Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used Have the ability to work a flexible schedule including nights, weekends, and/or holidays May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Types:

Full-time, Part-time Pay:

From $14.50 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Free parking Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person