Front Office Agent

Description:

Join the team that's redefining hospitality. We're seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight. What You'll Do As a Front Desk Agent, you'll be the face of Orlando Palms Hotel—welcoming guests, solving problems, and setting the tone for a seamless stay.

Your responsibilities will include:

Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process Managing reservations, room assignments, and guest inquiries via phone, email, and in person Handling payments, verifying IDs, and maintaining accurate records in our property management system Resolving guest concerns with empathy and efficiency, escalating issues when needed Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction Promoting hotel amenities, local attractions, and upselling services when appropriate Maintaining a clean, organized, and secure front desk environment

Requirements:

What You Bring We're looking for someone who's sharp, personable, and ready to grow.

Ideal candidates will have:

Previous front desk or customer service experience (hospitality preferred) Strong communication skills and a calm, solution-oriented approach Familiarity with hotel systems (StayNTouch is a bonus) is a plus Ability to multitask and stay composed in a fast-paced environment Flexibility to work mornings, evenings, weekends, and holidays as needed A team-first attitude and a genuine desire to make guests feel welcome What We Offer Competitive hourly pay Paid time off and holiday pay Health benefits including fully company paid medical, dental and vision Employee discounts on hotel stays and amenities Opportunities for advancement and cross-training A stylish, supportive work environment where your ideas matter Ready to join a hotel that's anything but cookie-cutter? Apply now and bring your personality, professionalism, and passion to Orlando Palms Hotel.