Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Outbound Guest Service Specialist

Job

Holiday Inn Club Vacations

Orlando, FL (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/3/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
25
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Outbound Guest Service Specialist Holiday Inn Club Vacations - 3.4 Orlando, FL Job Details 1 day ago Qualifications Phone communication Word processing Quality data entry Customer data entry Full Job Description
ESSENTIAL DUTIES AND TASKS
Responsible to outreach to guests with reservations that have balances on their marketing packages and or open Contracts with our Latitudes program. Provide voice and administrative support for guests that require "hotel moves" or "tour moves" to ensure guest expectations are communicated and accurate. Reaching out to guests that have replied "no" to the text confirmation. Managing email inboxes for confirmations and cancelations. Assist management with special projects as necessary. Including but not limited to the following: Data Cleanup, responding to guest emails, managing the "unassigned room report," and any other projects assigned by management.
ESSENTIAL FUNCTIONS
Minimum two years call center experience preferable. Must have excellent verbal and written skills. Timeshare/hospitality background preferred. Must be able to work a variable schedule, including evenings and weekends, based on call center needs and be enthusiastic and energetic. Must possess basic data entry and word processing skills. Must have the ability to look up dates, while servicing guest on the phone. Plus the ability to input accurate notes pertaining to guest contact and or needs. Requires superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest.
Shift:
. 12:30pm-9:00pm Off Thursday and Friday #INDCCC Education Preferred High School Diploma or better GED or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.