Front Desk Associate

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. We are looking for someone with experience in the hospitality industry and someone who is eager to learn all aspects of running a hotel with the opportunity to grow into the Assistant Manager position. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Up sell additional facilities and services, when appropriate Maintain updated records of bookings and payments Maintain Kitchen area refilled Provide beach chairs, towels and umbrellas to guests Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Opera, Cloudbeds, RoomKeyPMS and Resnexus Understanding of how travel planning websites operate, like Booking Group, TripAdvisor, Expedia Group, Hotels tonight, AirBnb and VRBO Customer service attitude and presentable Excellent communication and organizational skills Degree in hotel management is a plus Spanish is a plus For direct contact please e-mail your resume to Priscila the General Manager at priscila @ palmbeachhistoricinn .com. Thank you!

Pay:

From $19.00 per hour

Benefits:

Flexible schedule

Work Location:

In person